Find answers to common questions about our social media services, processes, and how we can help grow your brand's online presence.
We help businesses grow their online presence by managing and optimising their social media accounts. This includes content creation, strategy, community management, advertising and analytics.
We manage all major platforms including Instagram, Facebook, LinkedIn, TikTok and Twitter/X. We tailor strategies based on where your audience is most active.
Yes! Some of our plans include full content creation - think visuals and editing - while others are more focused on managing and scheduling content you provide. If you already have content, you're welcome to send it over and we'll take care of the rest.
Absolutely. We offer standalone social media advertising services, including strategy, ad creation, targeting, A/B testing and ongoing optimisation.
At the moment, we don't offer influencer marketing as part of our services. Our focus is on content creation, strategy and social media management - but we're happy to refer you to trusted partners if you need support in that area.
We start with a discovery call, brand audit and competitor analysis. Then, we create a custom strategy based on your goals - whether that's brand awareness, engagement, lead generation or sales.
We track KPIs like engagement rate, follower growth, reach, website clicks, leads and conversions. Monthly reports are provided with insights and recommendations.
Organic growth takes time - typically 2-3 months for noticeable engagement. Paid ads can yield results faster, often within days or weeks depending on the campaign and budget.
We can be as hands-on or hands-off as you prefer. We do ask for input during the onboarding phase and for campaign approvals, but we handle the heavy lifting. If you prefer a more involved approach we can schedule content for approval before going live.
We provide weekly or bi-weekly updates and monthly reports. Communication is via email, Whatsapp or project management tools like X - Tiles.
Yes. Every business is different, so we offer flexible packages that suit your goals, budget and in-house resources.
Our services are available via monthly retainers. We also offer one-time services like audits or consultations.
Typically, we require a 3-month minimum to allow enough time to implement strategy and see results. Shorter engagements are available for audits or campaigns.
After the initial term, yes - you can cancel with 30 days' notice. We're confident in our results and aim to earn your business every month.